Disclaimer

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the shipping address you provide. 

The laws are different in every country; they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the shipping address that you have provided. We will give you the best service and ship it promptly at the rates that we have agreed to on our website. If, for whatever reason, the package is seized by Customs Officials, we will not issue you a refund until all products are returned to us in their original condition.

Most orders make it through customs with no issues; however, some orders that are randomly stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges that occur. Any shipping charges you pay are based on the weight of the package. Any duties or taxes that may apply are your responsibility.

By ordering from our site, you are stating that you agree to the above conditions.

Other important information to be aware of:

Damaged Packages

RedLife will be happy to re-ship to customers whose packages arrived damaged.

Lost/Stolen or Damaged Packages

RedLife will not be responsible for packages that are lost or stolen when the tracking link shows the package has arrived. However, we will reship packages that, according to tracking, never arrived.

What do you charge for shipping?

Free shipping for US customers. For international orders, shipping fees vary by product and quantity. Please review your cart before submitting your order for accurate shipping costs.

When will my order ship?

Orders generally ship within 48 hours of purchase. During times of higher traffic, such as the release of a new product, this time may be extended.

What are the expected shipping time frames?

Domestic orders are normally delivered within 5-7 business days from the shipping date. International orders are normally delivered within 4-8 weeks from the shipping date. Please keep in mind that this is from the ship date, not the order date. This also does not include customs processing time for international orders. These are only estimates and may vary depending on a variety of circumstances.